audio by title p m forni - choosing civility

Many of
us find ourselves confronted with rudeness every day and don’t know
how to respond. From the intrusive cell-phone user who holds loud conversations
in public to the hostile highway driver who cuts one off with a quick
swerve of his car, politeness seems to be on a downward spiral, surprising
us at every turn. P.M. Forni, the author of
Choosing Civility, has the answer. knows that rudeness begets
rudeness and, in The Civility Solution, he shows us what to do when