The Public Eye: P M Forni - Choosing Civility

Many of
us find ourselves confronted with rudeness every day and don’t know
how to respond. From the intrusive cell-phone user who holds loud conversations
in public to the hostile highway driver who cuts one off with a quick
swerve of his car, politeness seems to be on a downward spiral, surprising
us at every turn. P.M. Forni, the author of
Choosing Civility, has the answer. knows that rudeness begets
rudeness and, in The Civility Solution, he shows us what to do when
confronted with bad behavior by being assertive as well as civil. In more
than one hundred different situations, he shows us how to break the
rudeness cycle by responding to a variety of confrontations from bullying
to rude internet behavior or the hurtful words of an insensitive family
member.