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The Public Eye: Peter Blackshaw on Customer Service

Program: 
Date: 
Tuesday, July 29, 2008 - 1:21pm

Peter Blackshaw:July 13

Filled with stories from the front lines about well known brands like Coke, Nike, Dell, Southwest Airlines, Toyota, Johnson & Johnson this book showcases customer influence and offers companies a clear and convincing framework for creating authentic, enduring relationships with today’s vocal consumer

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