In an all-new episode of The Business Beat, Steve Jones-D’Agostino, strategic partner of Susan Wagner PR + Best Rate of Climb, interviews Tim Fallon (shown, right) and Peter Racicot (left) of Fallon Ambulance Service. They talk about what drives and motivates this third-generation family business.
Fallon Ambulance was founded in 1923 by James Fallon Sr. His son, James “Ray” Fallon, Jr., served as president and owner from 1974 until his death in 2000. During Ray Fallon Jr.’s tenure, a number of his children and stepchildren stepped into leadership roles in the company as part of the third generation. One of his stepsons is Peter Racicot, who today serves as senior vice president. Peter is an avid participant in the annual Pan Mass Challenge, the 192-mile bicycle trek from Sturbridge to Provincetown. He began the race in support of Ray and to raise money for cancer research. Peter began as an emergency medical technician.
The transition to the third generation now includes Timothy Fallon, Ray’s son and the grandson of the founder, James Fallon Sr. Tim serves as president and CEO. His sister, Kathleen Mackie, and his step-brothers Peter and Normand Racicot, who is vice president, have key leadership roles in the organization. Peter began as an emergency medical technician. Under their watch, Fallon Ambulance left its longtime home in Milton and built a new facility in Quincy. And there is the presence of a fourth generation at the company, represented by seven great grandchildren of the founder.
Fallon Ambulance is one of the largest privately owned and operated ambulance services in the Northeast. It employs more than 600 people, operates more than 150 vehicles and responds to more than 160,000 emergency and non-emergency calls per year. Fallon Ambulance additionally provides medical transportation for a number of area medical facilities, including nursing homes, hospitals, and HMOs throughout Greater Boston, the South Shore and MetroWest region.
In April, Fallon Ambulance expanded west to a new location in Ashland after it was selected as the emergency-medical services-provider for MetroWest Medical Center. The company will move into a 7,500-square-foot location in Ledgemere Park in Ashland, where it will garage six to eight vehicles. The firm had reached a deal last December to lease the site. Fallon Ambulance has hired 30 employees to assist with the expansion and named three additional supervisors for the region, which also includes a location in Waltham. The company expects about 6,000 annual transports from the expansion.
Click here for Steve’s feature article on Fallon Ambulance in the Summer 2014 issue of Massachusetts Family Business.