Roxbury Community College
Serving the educational needs of diverse students in the Commonwealth & beyond.
iTunes: A Known issue:
Sometimes iTunes plays the stream intro and then something other than the live stream. This is related to the way iTunes handles links to streaming playlists. Unlike all other players, iTunes just dumps the stream into the general library and sometimes doesn't keep the intro and the stream together. To fix:
Windows Media Player and Vista
Known bug: After upgrading to Windows Media Player 11 (as part of the Vista upgrade) Windows Media Player may become unable to stream audio. When WMP tries to connect to an audio stream it pops up a dialog message which says "the specified protocol is not supported" or "There is a problem with the URL or file you are trying to open or play. If you are trying to open an URL, the URL may not be valid...".
Many types of interruptions between your computer, your player, your computer's OS, your local network, your ISP and the Public Interactive streaming server can exist and cause trouble. Often the interruption is temporary. Please try to connect a few times at different times of the day, if possible.
Still Can't Connect
If you continue to have trouble listening to the stream, consider reinstalling or upgrading your player. Installing the latest player software solves most online audio or video problems.
The stream seems to be playing, but I can't hear anything.
Due to national program restrictions, RIAA licensing requirements and other factors, stations may not have rights to stream all the content that they have the rights to air. Also, double-check the volume settings on your computer.
When I listen to the live stream, the sound skips, cuts out or buffers.
If the player doesn't have enough network bandwidth, it will buffer.
Why does the stream stop playing after a certain amount of time?
The stream is set up to stop after a certain amount of time because our station pays for the amount of audio streamed each month. Users who log onto the stream and leave their computers for extended periods of time increase our costs. We apologize for the inconvenience and appreciate your help in controlling our costs.
I recently upgraded my browser and now the stream won't play. What can I do?
In most cases, the player needs browser plug-ins installed in order to work correctly. If you upgrade your browser or switch browsers, the live stream may stop working. Re-install the appropriate player software using your new browser.
Why does the online live stream sound 'tinny' or like I'm listening in a tunnel?
Sound files are too large to deliver through Internet dial-up modems without compressing them first. We have compressed our web stream to 1/20 of its size, which allows users with a 28.8k dial-up modem to listen and helps manage costs; the flip side is the sound quality suffers.
What are the system requirements for a PC?
What are the system requirements for a Macintosh?
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